Join our team! Now hiring for Front Desk Guest Service Representatives at Cambria Hotel, Downtown Louisville, Whiskey Row!

Cambria Hotel Louisville - Downtown Louisville, Whiskey Row is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.

• Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, and customer-service rockstars to join our team!

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔ Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔ Hotel/Restaurant Travel Perks & Discounts!

Essential Responsibilities:

• Takes the initiative to greet guests in a friendly and warm manner.
• Registers and assigns rooms to guests.
• Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
• Transmits and receives messages using telephone, fax, and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts.
• Computes bill. Collects payment and makes change for guests.
• May make, confirm, and cancel reservations for guests.
• Posts charges such as room, food, liquor, or telephone by hand or machine.
• May make restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in the hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.
• If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills including Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred, but not required.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.