The Sr. Business Analyst – ECL Billing is responsible to perform audit, reconciliation, analysis, and billing issue resolution for both client and carrier invoices for the Maersk E-Commerce Logistics business. This position is an integral part of the organization's billing and analytics functions to ensure that customer invoices are accurately generated, and carrier invoices are sufficiently audited to prevent overpayment and accurate cost/profit reporting. The role is also responsible to utilize billing data to support a culture of data-driven decision-making at a fast pace, and collaborate regularly with Finance, Accounting, IT, Operations, and Account/Client management teams. This individual should be well-versed in billing and payment systems, client and carrier onboarding and ongoing operations, and finance/accounting principles.

What You’ll Do:

• Perform detailed analyses on customer and carrier billing data to derive insights that will inform management decision-making
• Responsible for monitoring and auditing both carrier invoices and client invoices
• Responsible to collaborate and communicate with finance, business, and technical teams on reporting requirements, client billing issues, carrier invoice disputes, and system development/enhancement requirements
• Manage and resolve billing exception reporting to ensure timely and accurate invoicing to our ECL customers
• Support onboarding and configuration of new clients and carriers to relevant internal systems
• Support data requests related to re-rating invoices, performing ad-hoc analyses, and determining root cause of billing issues
• Monitor fuel surcharges to ensure accurate carrier and client billing
• Support manual billing processes for any non-standard or ad-hoc activity that needs to be billed to clients outside of standard systematic invoicing cycles
• Understand end-to-end data flow for the overall business to identify gaps and opportunities for reporting enhancements and system improvements

What You’ll Bring:

• Strong understanding of transportation carrier cost structures and models
• Ability to gain and maintain a high level of product knowledge across multiple business segments
• Strong problem resolution and communication skills
• Strong decision-making and performance abilities under tight deadlines
• Ability to work independently and collaboratively within the department and across all product verticals
• Customer-centric mentality, taking into consideration customer questions and needs
• A capacity to learn the supply chain industry (fulfillment, freight, parcel, packaging)

Requirements:

• Strong experience in cross border carrier audit and analytics functions
• Advanced Excel skills – basic proficiency is not sufficient
• Financial acumen – must understand business/process impact on financial results
• Business/Financial Analyst background and relevant work experience
• Basic technical experience and proficiency with SQL
• Ability to analyze data and generate insights to support business decision support functions
• Ability to work independently, proactively giving updates, and pushing deliverables forward
• Excellent ability to manage to deadlines
• MBA preferred (but not required)
• Ability to travel up to 20% of the time