Xperience Restaurant Group is driven by team members who have a relentless passion for hospitality. Our expectations are high, and we never settle for anything less than delicious. Is that you? If so, join our family!! Certified Top Workplaces- 4 years running!

Wait there’s more, XRG offers……...

• Career growth opportunities. We love to promote from within! #XperienceRealGrowth
• Competitive pay and commission
• Professional Development Reimbursement Program (tuition reimbursement)
• Employee Referral Program
• FREE FOOD! Monthly Meal Card allowance to use at any of our locations/brands
• Catered lunch Monday, MORE FREE FOOD!
• Complimentary soda, water, coffee, fruit and snacks
• Core Values that set us apart- Our Culture is unmatched!! #XRGFam
• Paid vacation and sick time
• Eight observed holidays and an additional floating holiday given annually
• Ergonomic workspaces
• Exclusive Credit Union Benefits- Checking/Savings, Loans, Financial Education
• Partner Perks- Discounted theme parks, travel, apparel, sports tickets, and so much more!
• Comprehensive Benefits- Medical, Dental, Vison, and 401(k) match*
• Company-paid Insurance
• Pet Insurance, Legal Services and more!

PURPOSE

The Events & Catering Specialist is responsible for responding to incoming inquiries from guests, providing knowledgeable and detailed information to guests about the Company’s services, and completing the booking via Company standards.

DUTIES & RESPONSIBILITIES

• Promptly answer incoming telephone calls and email inquiries from guests
• Provide friendly, accurate, and concise information to all inquires
• Maintain thorough knowledge of the Company’s products and services
• Obtain accurate guest orders and maintain the Company’s database per departmental standards
• Ensure booked events are properly communicated and executed
• Participate in Company-wide marketing initiatives
• Assists and/or completes additional duties as assigned

QUALIFICATIONS & SKILLS

• Sales skills preferred
• Professional attitude and appearance
• Excellent written and verbal communication skills
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Conflict Resolution skills
• Strong ability to multi-task and in a high paced environment
• Strong communication and people skills
• Excellent organizational and time-management skills
• Must demonstrate commitment, dedication, and self-motivation
• The ability to communicate in Spanish is helpful but not mandatory.

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Small to medium office or shared workspace
• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to sit for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand

DISCLAIMER

This job description is a summary of duties, which you as a Events/Catering Specialist are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.