About KIPP Miami

KIPP Miami is part of the KIPP (Knowledge is Power Program) national nonprofit network of college-preparatory, public charter schools educating elementary, middle and high school students. KIPP has a 25-year track record of preparing students for success in college and life. Founded in 2018, KIPP Miami operates three nonprofit charter schools in Greater Miami’s Urban Core communities. Currently, KIPP Miami educates students in grades K-3 at KIPP Sunrise Academy and middle school students at KIPP Liberty and KIPP Courage Academies. To learn more, visit www.kippmiami.org.

Here's what you need to know:

The Technology Specialist provides user assistance and support on a variety of software, hardware, network and IT related requests at our schools. The objective of this position is to provide an optimal teaching and learning environment for our teachers, students and staff each and every day. The Technology Specialist also collaborates with other team members on IT projects, providing growth opportunities in various technology areas.

Here's what you'll be doing:

Essential Duties and Responsibilities

• Resolve requests for technical support, prioritizing as necessary when specific priorities are not provided
• Efficiently troubleshoot issues and escalate as needed
• Document, track and monitor all problem/resolution activity to ensure a timely resolution and great communication
• Set up, maintain, and account for PC/Mac/Chrome computers
• Set up, maintain and account for HP printers and Ricoh copiers
• Support/manage new computer setup including imaging
• Support document cameras, interactive whiteboards and other classroom technology
• Install and configure software applications (Office 365 Pro Plus, Acrobat, etc.)
• Support technology-related campus projects
• Assist in training faculty and staff on systems and applications as needed
• Coordinate third party hardware warranty repairs
• Support and deploy student computers
• Perform Tier 1 support of network appliances including servers, switches, and wireless access points
• Perform Tier 1 support of networking software and protocols such as VPN, TCP/IP, DNS, DHCP, and Active Directory
• Part of a rotation to provide 24x7 On Call Support (one week every 2 months)

Compensation & Benefits

In addition to a competitive salary, KIPP NJ offers a full comprehensive benefits plan, including health care, retirement, an optional subsidized wireless plan through Verizon, a school laptop and transportation benefits for TEAMmates commuting into New Jersey from the New York City or Philadelphia area.

The starting salary for this position is $65,000 in NJ. TBD in Miami.