This Human Resources Assistant role serves as a key trusted member of the Human Resources (HR) team by providing intake services for Aulani Cast Member inquiries, issues and basic administrative support for the HR team. This role operates as a role model for all Disney and Aulani values and is the primary contact to engage with cast and clients to research inquiries, respond and triage cast requests to HR members.

• Position is site-based. No remote opportunity available

• Relocation and/or housing opportunity is not offered/available for this position

Responsibilities:

Provides timely support to cast members seeking understanding of employee relations (policy questions/interpretation, compliance and incident based issues), benefits, leaves of absences and any cast member inquiry. Research and respond to inquiries from cast members, managers, leave administrative team and physicians pertaining to non-occupational and occupational medical leaves. Provide status of medical notes, work restrictions and temporary disability insurance; explain Federal/State leave laws (FMLA/HFLL), Family Care Leave and Baby bonding policies.

Provides administrative and technical support for cast engagement events and activities, including service award celebrations, cast health and wellness activities, Aulani Diversity, Equity and Inclusion offerings and other cast engagement opportunities.

Access to HR team’s calendar, expense reports, purchasing requisitions/supplies, updating cast communication display boards, facilitation of cast member training and other priority projects and assignments as needed.

Demonstrates professional excellence and strong collaboration and credibility on Human Resources matters. Effectively communicates with all Resort and Human Resources partners to deliver exceptional service to cast members and clients.

Requirements and Qualifications:

• High school degree or equivalent
• Minimum 3-years administrative experience
• High level of integrity and ability to maintain confidentiality
• Ability to build and maintain positive relationships with all levels of Cast
• Excellent verbal and written communication skills
• Ability to prioritize and handle multiple tasks with competing priorities
• Ability to work independently and be part of a team environment
• Proven ability to think creatively and partner in problem solving
• Demonstrated proficiency with: MS Outlook, MS Excel, MS Publisher, MS Word, MS PowerPoint
• Excellent follow through skills, with attention to detail
• Demonstrated strong organizational and time management skills
• Demonstrated initiative to take action to resolve issues, accomplish tasks, and improve efficiency
• Strong service orientation
• Availability: Primarily days, with occasional weekends and evenings

Desired Qualifications:

• Bachelor’s degree (HR or business related)

• Knowledge of HR specific Company policies and practices
• Proficiency with SAP, Casual Buyer, SharePoint, and Health Maintenance System