Job Description

The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.

The Customer Service position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service/Scheduler role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments while scheduling appointments. .

We are looking at a work schedule of 4 days during the week 9a-6p with every Saturday working 8a-4p CST.

CUSTOMER SERVICE RESPONSIBILITIES:

• Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to: Provide telephonic and onsite interview status information. Schedule appointments for telephonic interviews. Collects and disseminates new or updated applicant or claimant information. Coordinates requests for reprints of telephonic and onsite interviews. Hot transfers applicants to complete telephonic interviews
• Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
• Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
• Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to: Financial, personal, medical and/or health-history information
• Utilizes multiple illumifin-specific database platforms to input, access and follow-up on customer information and activity
• Provides ongoing, compassionate and proactive customer support to all Engagement Services customers
• Mentors team members
• Contributes to the achievement of team service and quality goals

CUSTOMER SERVICE MINIMUM QUALIFICATIONS:

• Minimum high school diploma or equivalent
• Minimum 2 years of proactive experience serving the customer
• Minimum 2 years of call center experience

illumifin is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. illumifin will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.

Job Type: Full-time

Benefits:

• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Insurance: 1 year (Preferred)

Work Location: Remote

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