JOB SUMMARY

This position is primarily responsible for interfacing with Customers, Business Development, Manufacturing Leadership, and Planning as related to incoming orders and delivery dates. The Customer Service Representative will process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

ESSENTIAL RESPONSIBILITIES

• Provide customers with delivery information based on Value Stream Meeting (VSM) driven from the planning team and update dates within M2M (Enterprise Resource Planning System).
• Handle daily calls and correspondence with customers and sales reps on purchase orders/sales orders.
• Keep records of customer interactions, process customer accounts and file documents
• Prepare and provide customer open order reports as required.
• Work with Business Development on new and revised quotes for new and revised purchase orders.
• Contribute to team effort by accomplishing related results as needed
• Communicate with internal and external customers in a cooperative and professional manner.
  • Build sustainable relationships of trust thorough open and interactive communication
• Assist to help Cirtec meet sales order promise date(s).
• Complies with company, quality and safety standards, policies, and procedures
• Other duties as assigned.

This is not a remote position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

QUALIFICATIONS

• High school diploma or equivalent
• Proven customer support experience
• Be proactive in representing the customer to reach and maintain a high level of customer satisfaction
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication (verbal and written)
• Ability to multi-task, prioritize and manage time effectively with great organization skills
• Computer skills with MS Office Suite, ERP systems
• Experience in a regulated industry preferred, medical device experience helpful
• Must be able to read, write and speak fluent English
• Must be people oriented with excellent listening, problem solving, analysis and conflict resolution skills
• Must be patient, a good listener and can work under pressure
• Must be quality focused and have great attention to detail

WORKING ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

EEO STATEMENT

Cirtec Medical Corporation is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer

Cirtec Medical Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all of its related companies fully endorse equal opportunity for all. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process